Elements and Performance Criteria
- Establish partnership with the community and key stakeholders
- Respond quickly to requests for information or participation by key stakeholders and the community
- Develop understanding of partner country's national development strategies, institutions and procedures
- Take opportunities to explain or promote the activities, policies and values of the organisation and/or program as appropriate and in line with concepts andprinciples of aid effectiveness and community development
- Effectively promote activities, policies and values of the organisation and/or program to a range of audiences, within relevant guidelines and in culturally sensitive and appropriate ways
- Refer non-routine requests for information to an appropriate person within the organisation or involved in the program at the local, national or international level
- Develop networks and working relationships
- Recognise and take account of the roles and responsibilities of key stakeholders in interactions
- Develop positive working relationships with key stakeholders, and maintain them over time to encourage positive outcomes and stakeholder support
- Conduct dealings with key stakeholders to develop a relationship of trust and mutual understanding
- Actively seek to collaborate with other organisations involved in development and humanitarian assistance work to create added value and greater development effectiveness
- Establish formal and informal networks at the local, regional and national levels to support ongoing and future liaison and collaboration
- Obtain feedback from other organisations and governments to inform and improve service delivery, and to ensure that service integrates with activities of other agencies and organisations
- Build and maintain relationships within changing teams
- Initiate contact and build relationships with new people, including those who have different experiences, perceptions and values to own
- Maintain openness to change and differences between people, accepting and valuing diversity
- Take responsibility for own work and where appropriate facilitate others working in the area to undertake their roles and responsibilities
- Actively listen and work to understand the different perspectives of all personnel specifically to build shared understanding
- Demonstrate an appropriate level of confidence in own judgment and abilities
- Actively listen to ideas and opinions of others and process them objectively as a basis for expanding own ideas, approach and judgment
- Take appropriate actions to provide key practical inputs to influence people over whom you may have no direct authority
- Constructively challenge inappropriate behaviours by focusing on specific actions or attitudes behind the problem, not personalising them
- Behave appropriately to local context and reduce vulnerability by acting in accordance with security guidelines
- Represent the organisation and/or program in the community
- Represent to the community the activities, policies and values of the organisation and/or program through both formal communication and general conduct to gain key stakeholders' understanding and commitment, within relevant guidelines and in culturally sensitive and appropriate ways
- Represent the organisation and/or program to external bodies and agencies, where deemed strategically advantageous, and subject to relevant policies and procedures and operational availability of staff
- Represent the position of the organisation and/or program on development and relief issues in appropriate forums, subject to relevant policies and procedures and operational availability of staff
- Promote and apply concepts and principles of aid effectiveness and community development